Transparent BPO

MARCH 11, 2020

And one of the best ways to measure improvement in the contact center, according to Jeff Rumburg, co-founder and managing partner at MetricNet , a contact center benchmarking and consulting firm, and the subject of this month’s expert interview series , is through the practice of benchmarking. Benchmarking and ROI.

Benchmark 71

Benchmark Contact Center outsourcing Schedule adherence 71

Pointillist

JULY 25, 2018

Outbound Sales Call. Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical. Governance. Call Support Center. Company Outreach. Promotion Offered. Direct Mail Sent. Operational Events. To Summarize.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical. The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. However, this is not a one-size-fits-all solution.

Analytics 43

Analytics Metrics Government Journey mapping 43