Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. People that really seek a lot of personal social interactions at work may struggle more. Rate it on a scale of 1 to 10.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Fonolo

JUNE 17, 2015

Use incentives and gamification. It takes a lot more than watching a video on empathy to actually be an empathetic person. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! Use incentives and gamification. Use video conferencing. Online learning.

Call Center 96

Call Center Gamification Coaching Contact Center 96