Playvox

JANUARY 13, 2022

Quality Management (QM) Solution. Traditional quality assurance measures are good but by the time an issue is revealed, your customer experience has likely already paid the price. Your employees can ask for an evaluation review to clarify feedback and results. Gamification.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Serenova

JUNE 5, 2020

You can help combat this by dialing up feedback with quality management tools. With quality management solutions like CxEngage QM , call center agents can be recorded and scored against benchmarks. Continuous feedback helps remind agents that they contribute to the long-term goals of the organization.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75

Playvox

JUNE 22, 2023

These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52