CSM Magazine

JANUARY 2, 2024

Collaboration with Entertainment Partners High rollers seek more than just gaming; they desire a holistic entertainment experience. Data analytics can help casinos identify preferred entertainment options among their high roller clientele.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

JustCall

MARCH 9, 2023

Create Policies, SOPs, and Benchmarks A clear set of instructions and policies is necessary for any machinery or operation to execute flawlessly. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? The same concept applies to your contact center strategies as well.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Set your goals (contact concurrency or resolution time, the percentage of first time resolution, etc.)

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334