COPC

APRIL 1, 2024

Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. Personalized Agent Training The adoption of digital gamification is a major component of this change. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

OctopusTech

MARCH 1, 2023

Focus on customer experience Businesses have moved beyond competing on price and product and are now trying to differentiate themselves based on the experiences they provide. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. So what does this mean for customer support?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Fonolo

JANUARY 31, 2023

Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141

ProProfs Blog

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Playvox

MARCH 27, 2023

These 10 strategies will help you boost productivity, improve operational efficiency , and enhance customer engagement, so you can achieve your goals and promote growth. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

LiveChat

SEPTEMBER 21, 2018

Reports tell you how many chats you have had last year and how high the customer satisfaction was. Thanks to that, you’ll be able to tell how many agents you’ll need this year to deliver amazing customer support and keep customer happiness high. Tip #5: Turn employee engagement into customer happiness.

Chatbots 63

Chatbots Gamification Sales Benchmark 63