Top CX Takeaways from the Frost and Sullivan CCW Conference
CX Accelerator
OCTOBER 25, 2018
The question on the table…does the 15-year-old metric of NPS (Net Promoter Score) still have a place on CX dashboards? NPS Pros – There is no better metric for benchmarking data…across industries, historical timelines, and geographic regions.There is still no better metric for the overall Customer Experience.
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