Remove Benchmark Remove Customer Care Remove outsourcing Remove Wireless
article thumbnail

The 6 Most Outdated Myths About Outsourced Customer Service

Vcaretec

We’re about to break down the six biggest myths in outsourced customer service for you. These are myths that have been propagated for decades - you’ve likely heard many of them before - and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care.

article thumbnail

The Vcare Big List of Customer Care Conferences

Vcaretec

We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences. Attendees come from all different industries representing various functions including: call center/contact center, customer care, customer service, customer experience, operations, IT/Tech support and more.

article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. . Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Show podcast and a regular contributor to Forbes.