25 Stats that Prove the Value of CX in 2021
Nicereply
DECEMBER 15, 2020
Only 23% of B2B marketers claim to have a customer-centric organization rather than a channel- or product-centric one. Now is the time to shift your focus across the board to your customers. Instead of just using your customer support and customer success organizations to drive this change, infuse other teams, too.
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