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3 Steps to Sustainable Customer Service Performance

CSM Magazine

However, it can also be applied to various activities of business including customer service. Clearly most businesses desire to and usually plan to provide great customer service on a long-term basis. In other words, their customer service is not sustainable. So, how can customer service be made sustainable in your business?

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ James Pollard. theadvisorcoach.