Benchmark Cloud contact Feedback Gamification 
Playvox
JANUARY 13, 2022
In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022.
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. Why is benchmarking important?
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Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely. Social Media ?
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly.
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly.
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly.
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