CSM from the Trenches: Mentors – Natalie Williams; Director, Customer Success; SmashFly Technologies
ClientSuccess
JULY 23, 2019
Earlier in my career, there was a specific instance where a customer came to me with a business problem, and in that moment I was so worried about not having the right answer I just started throwing out potential solutions. The key is being consultative and guide customers to their outcomes. To give us an even better solution.
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