Live Chat Statistics You Need To Know in 2021
JivoChat
MARCH 25, 2021
70% of customers prefer human chat agents to AI or chatbots. According to Startus Magazine , live chat has a return of about 300% on investment, which makes it one of the best values for a customer service channel. Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more.
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