CCNG
JULY 11, 2020
Industry benchmarks, trend analysis, and accepted best practices all help shape your strategic decisions. We at CCNG have always believed the most powerful--and underutilized--tool in the contact center is your personal professional network. At CCNG, we know strong brands are built on exceptional customer care.
CCNG
JANUARY 4, 2023
However, we know that many customer needs (and customer types) still require the personal attention of live agents. Bruce Belfiori is CEO of Benchmark Portal LLC, resource partner to CCNG providing content, studies, insights and more for contact center leaders. Complexity grows, but tools do not meet the challenge.
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CCNG
JANUARY 25, 2023
Leadership – “Form More Personalized Connections” Now more than ever, it’s critical that leaders form more personalized connections with their teams. Culture – “Re-Evaluate Your Operating Model” Understand what culture you are trying to create and benchmark that against the culture you have. Slack, Teams, etc.),
CCNG
OCTOBER 26, 2022
Benchmarks, research and industry best-practices all help shape strategic decisions. It’s a living knowledge base-- a personal advisory board to offer insight and experience. Be intentional about engaging in valuable networking activities, and ensure your virtual network is populated with people you know and trust.
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Join CCNG and Chris Bauserman, VP Segment and Product Marketing for NICE inContact, for a discussion and set of tools that you can use to benchmark your operations and identify the next best action your organization can take to build your CX of the future. Personalized next steps: What 2019 hot topics are right for you to adopt?
Expert insights. Personalized for you.
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