Managing Knowledge Transfer During Contact Center Outsourcing Transition
HGS
SEPTEMBER 30, 2015
Managing Knowledge Transfer During Contact Center Outsourcing Transition. Whether it’s an in-house contact center moving to an outsourced environment for the first time or a migration of business from one outsourcer to another, knowledge transfer can be a big risk factor for both a successful transition and steady state operations.
100 
Let's personalize your content