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COPC Inc. Announces Employee Engagement Research Series

COPC

a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost. There is no cost to download Employee Engagement Research Series reports.

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How to Combat Quiet Quitting in the Call Center

CCNG

For practical steps your organization can implement to promote employee engagement, read our article: 7 Drivers of Employee Engagement Are You Fostering the ‘Souring Process’? You need to be engaging for your teams to engage. Are you looking for tips on how to improve employee engagement?

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Employee engagement trends that lead to company growth!

Call Experts

Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Technology influences employees.

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Managing Knowledge Transfer During Contact Center Outsourcing Transition

HGS

Managing Knowledge Transfer During Contact Center Outsourcing Transition. Whether it’s an in-house contact center moving to an outsourced environment for the first time or a migration of business from one outsourcer to another, knowledge transfer can be a big risk factor for both a successful transition and steady state operations.

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Key Services Offered by HR Consultancies: A Comprehensive Overview

CSM Magazine

Employee Benefits and Compensation Strategy A competitive compensation package is key to attracting and retaining top talent. HR consultancies help organizations design comprehensive and competitive compensation structures, considering industry benchmarks, job roles, and the geographical location.

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November COPC Standard Committee Meeting

COPC

founders identified a gap in the industry and brought global industry leaders together to establish guidelines, best practices, metrics and performance requirements that buyers of outsourced services should expect of their customer contact suppliers. However, finding new ways to keep employees engaged is becoming increasingly challenging.

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How to Cut Call Center Costs with Technology

Fonolo

If it’s above this benchmark, your contact center’s operation could benefit from some better budgeting or the technologies in our Top 5 list below. Consider outsourcing. One way to start cutting costs is by outsourcing internal services like IT or HR. How to Calculate Cost Per Contact in the Call Center.