Benchmark Call Center First call resolution Seminar 
Taylor Reach Group
NOVEMBER 30, 2018
it also reduces time to speak with industry peers, to attend conferences or seminars. Conflicting objectives: Often contact centers are asked to deliver multiple objectives simultaneously: improve customer satisfaction and reduce costs, or increase first call resolution, but don’t spend anything on additional training.
aircall
MARCH 1, 2021
Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark. Average amount of time to return a missed call lets you know how quickly your team can attend to the customer, even after a missed call, and indicates how efficient your CS operations are.
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