OctopusTech

MARCH 1, 2023

Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy. According to a Gallup study , high employee engagement leads to higher customer engagement, lower employee turnover, and 21% higher profitability.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Fonolo

JANUARY 31, 2023

Use technology to monitor agent efficiency and performance Call center training should use real-life examples to help employees see the results of good and bad techniques. Many contemporary call center software products monitor agents’ performance and help identify problem areas and time wasters.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use video conferencing.

Call Center 96

Call Center Gamification Coaching Contact Center 96