Benchmark Call center experience Feedback Gamification 
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely. Social Media ?
JustCall
MARCH 9, 2023
Always Provide Customized and Relevant Feedback Perhaps the most important strategy of them all you need to set up a constructive feedback mechanism in place. What Are the Must-Have Skills for a Good Call Center Trainer? If the goal is unattainable, it might dampen your agent’s motivation and set them for failure.
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