Benchmark Calibration Employee engagement Service level 
Serenova
MAY 29, 2020
Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. When employees feel supported, they perform better, making it easier to maintain business continuity in crisis. Unified, Omnichannel Service.
Serenova
MAY 29, 2020
Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. When employees feel supported, they perform better, making it easier to maintain business continuity in crisis. Unified, Omnichannel Service.
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