Remove Benchmark Remove Brand ambassadors Remove Definition Remove industry standards
article thumbnail

Customer Perception: The Complete Guide

Fonolo

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. They definitely don’t want to call you twice. They’ve become an industry standard, which helps because customers know how to answer them quickly.

Surveys 104
article thumbnail

How to Create a Great Customer Perception Survey

Fonolo

They’ve become an industry standard, which helps because customers know how to answer them quickly. They’re great for finding your own benchmarks and can be used to segment your data very easily. These are the questions that you most commonly think of in a customer satisfaction survey. You need qualitative data too.

Surveys 119