aircall

MARCH 12, 2021

By tracking these with the right call center software, you can leverage the data to identify SOMETHING and improve call center performance. Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. The key ingredients to improving call center performance?

Call Center 62

Call Center Metrics First call resolution call center software 62

Fonolo

JULY 5, 2023

Understanding what customers mean when they say something like, “This feature makes me feel safe,” is key to understanding your target audience and their perceptions of your brand. Data silos — where customer data is limited to one group within a company — can form because of security restrictions or poor communication.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Fonolo

AUGUST 25, 2020

This helps you to categorize your audience and gives you useful ways to slice your data when analyzing. They’ve become an industry standard, which helps because customers know how to answer them quickly. They’re great for finding your own benchmarks and can be used to segment your data very easily.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Tethr

OCTOBER 2, 2020

Are our customer interactions creating happy customers, loyal brand ambassadors? You can switch the Time axis out for many other measures to paint the picture of our customers’ experience, including by industry, team, channel or platform or touchpoint in the customer journey. What could have made it so?”.

Customer effort 109

Customer effort Customer Care Coaching Surveys 109