Tethr

AUGUST 13, 2020

Power’s leading industry intelligence, data, and benchmarks with the voice of customer insights delivered from Tethr to help organizations explore and pinpoint the specific areas needing attention to improve customer experience. Michael Vermillion, Vice President and General Manager, Customer Service Practice at J.D.

Customer Experience 128

Customer Experience Benchmark Best practices Big data 128

Clarabridge

MARCH 2, 2017

I am not thinking in terms of customer effort score or satisfaction. Customers don’t share scores, they share their experience. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. It has everything to do with how they conduct their business.

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

I am not thinking in terms of customer effort score or satisfaction. Customers don’t share scores, they share their experience. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. It has everything to do with how they conduct their business.

Benchmark 45

Benchmark Government Big data Analytics 45

Comm100

FEBRUARY 16, 2018

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. There will be more big data security breaches,” she writes. Lots of ’em.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40