Remove Benchmark Remove Big data Remove Consulting Remove Customer effort
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J.D. Power and Tethr collaborate to fuel customer experience insights

Tethr

Power’s leading industry intelligence, data, and benchmarks with the voice of customer insights delivered from Tethr to help organizations explore and pinpoint the specific areas needing attention to improve customer experience. Michael Vermillion, Vice President and General Manager, Customer Service Practice at J.D.

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. There will be more big data security breaches,” she writes. Lots of ’em.