Creative Virtual

SEPTEMBER 7, 2022

This is why AIxOutlook, a part of Sceptertech Digital, are conducting their Best Practice Research. Their uniquely designed evaluation process benchmarks vendors’ performance against competitors to identify industry leaders. It can be hugely helpful for buyers to have knowledgeable insights from independent industry experts.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Verint

MAY 1, 2018

A study published in 2017 investigated the presence and effects of relational language on intelligent virtual agents (IVAs). Data from large-scale, real-world enterprise IVA implementations revealed that people are increasingly relating to chatbots as they would human agents. Discover best practices for sustaining compliance.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

NICE inContact

MAY 21, 2019

Self-service can be anything from a virtual agent that is capable of responding to a specific question to fully AI-enabled smart chatbots that can anticipate and automate work for the advisor. It may be a simple DTMF-based IVR or a sophisticated voice-enabled intelligent IVR that fully automates actions.

Self service 54

Self service Interactive Voice Response Virtual Agent Benchmark 54

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Best practices for choosing computer telephony integration. Focus on success.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Best practices for choosing computer telephony integration. Focus on success.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

VirtualPBX

JULY 9, 2020

Whether it’s addressing your customer’s pain points or answering basic queries, the live chat tool acts as your platform’s ‘virtual agent.’ ” – On24’s 2019 Webinar Benchmark Report. This is where sound live chat software can act as a game-changer.

B2B 99

B2B Self service Best practices Virtual Agent 99