The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention
Education Services Group
JUNE 18, 2018
Chief among them is what qualities define an ideal CSM and what are Customer Success best practices. That’s why their end goal is a happy AND successful customer who has their benchmarks met and exceeded because of their CSM. We understand the nature of the CSM role and creating clear and practical best practices for it.
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