JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. The best part is that these calls don’t even have to be from your team.

Coaching 52

Coaching Sales Chatbots Analytics 52

Pointillist

JULY 25, 2018

Thinking in Events. The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Thinking in Events The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 43

Analytics Metrics Government Journey mapping 43