25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
This will improve campaign performance overall including agents’ service levels. Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Interactive agent scripts from Zingtree solve this problem. Bill Dettering. This is even more critical for BPOs.
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