JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. The impact on service levels was evident, and both employees and customers suffered from the disparate phone system’s tendency to drop calls. On top of that, how can credit unions guarantee expansion and member loyalty?

Self service 40

Self service CRM Contact Center Analytics 40

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Receive key metrics to understand the performance of your operations with computer telephony integration. It helps in making informed decision based on key metrics: cost forecasting, employee forecasting, agent productivity and performance, overall call center performance. Areas Where BI Helps.

call center workforce 54

call center workforce Call Center Technology Management 54

Zoom International

NOVEMBER 7, 2018

Is your goal to hit contact center metrics? In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. Net Promoter® isn’t just a contact center metric, it’s a key indicator that helps drive behavior across the entire organization.

Contact Center 40

Contact Center Banking Surveys Metrics 40