Callminer

NOVEMBER 25, 2019

An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Fortunately, with a number of useful tools and techniques, team leaders can effect meaningful change based on observable and trackable data.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Global Response

DECEMBER 21, 2022

A Quality Assurance (QA) process ensures that your team is performing at the standards expected by your team and brand. This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Babelforce

MARCH 18, 2021

Many people think of it as a tool mainly used in cold sales calls and – even worse – spam. But, there’s much more to outbound calling. When used correctly, it can be an effective use of both your business’s and customer’s time. What is an outbound call? Outbound calls are considered resource-intensive.

Outbound sales 52

Outbound sales Customer retention Interactive Voice Response Contact Center 52