Building an Intelligent IVR for More Predictive, Contextual, and Conversational CX
UJET
MARCH 22, 2021
The IVR isn’t a topic that gets enough coverage. We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Meanwhile, your IVR can be one of the biggest drivers of good vs bad CX. And the IVR is at the heart of that journey. Modernizing Your IVR.
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