Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Good scripting can lessen the amount of decision making, but another way to counteract. Bank of America, J.P. Morgan Chase, and WNS Global Services.

Call Center 182

Call Center Management Scripts Coaching 182

Noble Systems

MARCH 19, 2021

The ACD (automatic call distribution) lets you direct traffic more efficiently including advanced routing tools such as multiple call queues and agent groups, hold and overflow routing rules, and more. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Vistio

APRIL 2, 2022

So the Work From Home Alliance gives leaders that systematic approach to be able to collect meaningful data and insights from a group of colleagues that are relevant in a transparent and kind of safe environment. I have a colleague from PNC Bank, Bill Emerson. And the focus is a lady with laser focus. They’re fully remote.

Contact Center 52

Contact Center Real estate Customer Service Self service 52