Banking First call resolution Government Journey mapping 
CSM Magazine
OCTOBER 12, 2022
In addition, Agent Assist can help to improve the overall customer experience by reducing wait times and increasing first call resolution rates. As a result, Agent Assist technology is an essential tool for any call center that wants to improve its performance. Customer Journey Mapping. Speech Analytics.
Pointillist
JULY 25, 2018
‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.
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