CSM Magazine

JANUARY 20, 2022

Through automated end-to-end testing and assurance solutions that mimic real-world customer experience, Hammer ensures its clients deliver high quality communications across voice, IVR and digital channels. Every day, more than 15% of the Fortune 500 use Hammer to improve the customer experience for billions of interactions.

Contact Center 10

Contact Center Interactive Voice Response Healthcare Multichannel 10

Callminer

FEBRUARY 21, 2018

Jonathon is a sought-after public speaker and regularly speaks about customer success, customer-centric user experiences and cloud technologies throughout North America. This applies to simple items like the reports and UIs but goes as deep as the functionality, voice, software, etc. The number one mistake is…”.

call center software 210

call center software Call Center Contact Center Analytics 210

SharpenCX

JULY 28, 2020

Consumer savviness has driven companies to become more customer-centric. Customers want their needs recognized, immediately, and via the most convenient communication channels. Let’s dig into the details of omnichannel customer service and highlight three tips to implement your strategy for best results.

Multichannel 76

Multichannel Best practices Customer Experience Customer Service 76