Beyond Philosophy

JANUARY 26, 2015

One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. We are making sure our government integrates intelligence to combat cyber threats, just as we have done to combat terrorism. This is a law for the “non-Customer centric” organizations. The answer is No!

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

Beyond Philosophy

OCTOBER 29, 2014

If people in Bulgaria were given the option to choose to be governed by European or even British politicians over our current ones, I’m sure many would choose to do so. How is this applicable to Customer Experience? Well, Loss Aversion is applicable to Customer Experience as well. Bank of America, Morgan Chase, etc.)

Customer Experience 351

Customer Experience Banking Customer emotions Employee engagement 351

Balto

SEPTEMBER 12, 2023

In this guide, we delve into the driving factors behind customer experience evolution, how you can develop a customer-centric culture, make the most out of emerging AI (Artificial Intelligence) tech, and maintain customer trust and loyalty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52