Banking Customer Care Customer retention Quality management 
JustCall
NOVEMBER 24, 2022
“The customer care representative I just spoke to was extremely helpful, patient, courteous, and knowledgeable. ” Feedback like this for your call center agents is a step closer to achieving quality assurance call center goals in your call center management strategy. 3 Methods Of Contact Center Quality Management.
Netomi
JANUARY 5, 2022
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
Expert insights. Personalized for you.
52 
Let's personalize your content