Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). However, in order to be compliant with the PCI DSS, the CV2 security number on the back of most credit cards must not be included in audio or transcribed conversations.

Best practices 159

Best practices Call Center Banking Contact Center 159

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. Speech analytics software analyses live or recorded calls and interpret emotional indicators.

Analytics 52

Analytics Coaching Call Center APIs 52

ProProfs Blog

DECEMBER 6, 2021

29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). 29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). Seamlessly transfer your form data to your marketing platforms, CRM, and more.

Surveys 78

Surveys Enterprise Feedback CRM 78

Comm100

MARCH 30, 2021

When it comes to customer service, everybody appreciates a first time, single contact resolution – the customer asks their question, and they get their answer on the spot. However, not every inquiry can be resolved so easily. Often, a customer’s question or complaint will require follow-up from the agent. What is ticketing?

Customer Service 52

Customer Service Healthcare CRM Banking 52