Blueship Call Center

JULY 7, 2023

Outsourced customer care services is revolutionised by technology Customer service is no longer solely restricted to in-person contacts or phone conversations in today’s fast-paced and fiercely competitive corporate climate. Q: What are the potential benefits of outsourcing customer care services?

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

HGS

MAY 27, 2015

For example, HGS’s customer support program for multinational food corporation Danone consists of a team of healthcare professionals (nurses, dietitians, and midwives) who routinely answer customer queries around childbirth, pregnancies, and pre-natal care. Training, Training, and More Training. Knowledge Is Power.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

JivoChat

JUNE 9, 2021

Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. Chatbots free up customer support staff to work more directly with consumers and provide more personalized services. Most customers expect immediate responses. Chatbots increase conversions.

Chatbots 52

Chatbots Marketing Upselling Surveys 52