We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
NPS is merely a single point-in-time measurement tool and yet many people bank their entire customer experience strategy on this. Too few organisations focus on the verbatim comments, ie the actual voices of their customers, and fixate on the number. Customer Hub linkedin twitter Why? linkedin Why?
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