We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it. NPS is merely a single point-in-time measurement tool and yet many people bank their entire customer experience strategy on this. Customer Hub linkedin twitter Why?
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