JustCall

NOVEMBER 24, 2022

This is the essence of a call center quality assurance. What is the Relevance Of Contact Center Quality Management i n a Call Center? Call Center QA or Quality assurance ensures that an organization’s services are as expected. 3 Methods Of Contact Center Quality Management. Self-service channel.

Call Center 52

Call Center First call resolution Quality management Contact Center 52

Serenova

MARCH 10, 2020

It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Interactive video engagement on banking websites, mobile apps and ATMs.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Enghouse Interactive

OCTOBER 12, 2021

Add self-service so that customers can have control of how they engage with you. Use chatbots (basic or AI-enabled) to further accelerate the process and only route complex or exceptional issues to highly trained live agents. Use Artificial Intelligence to listen to what is being said, “why”, and the “what” behind it.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86

NICE inContact

AUGUST 6, 2019

Imagine using self-service channels that empower consumers to solve basic tasks and that enable them to move to a chat and even a phone call when they have more complex inquiries or encounter problems. A customer reaches the contact center via Apple Business Chat (iMessage) with an inquiry on a new bank service.

Interactive Voice Response 63

Interactive Voice Response Contact Center Self service Best practices 63

NICE inContact

AUGUST 6, 2019

Imagine using self-service channels that empower consumers to solve basic tasks and that enable them to move to a chat and even a phone call when they have more complex inquiries or encounter problems. A customer reaches the contact center via Apple Business Chat (iMessage) with an inquiry on a new bank service.

Interactive Voice Response 54

Interactive Voice Response Contact Center Self service Best practices 54