Remove Banking Remove Case Study Remove Chief Customer Officer Remove CRM
article thumbnail

Customer Centricity Masterclass with Doug Leather

Peter Lavers

A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). Metro Bank “stupid bank rules”). Do we ask customers if they think we’re agile?