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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep.

call center software 140
call center software Best practices Call Center Interactive Voice Response 140
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7 Unexpected Benefits of Call Recordings

CrazyCall

MAY 7, 2019

With technology development, all you need is proper call recording software and storing space to record your calls automatically. Call recordings are made with the intention to store conversations. Customers can be a source of insights, that would never reach your ear if it weren’t for call recording software.

Call Logging 87
Call Logging voip industry standards Finance 87
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