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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center.

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Tech Stack for Financial Services – The Ultimate Guide [2020]

JustCall

You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization. It speeds up business processes and streamlines interaction between individuals.

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