3 Way Call Recording and Quality Management can save your business money
Enghouse Interactive
APRIL 28, 2019
Operational areas that would benefit from automation: scheduling of Agents, secondary agent coverage for back-up, improved self-service ongoing coaching and support, interaction recording and agent evaluation (scoring), and customer satisfaction surveys. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.
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