8 cross-industry knowledge management strategies to leverage during a crisis
JUNE 18, 2020
ProcedureFlow makes your employees experts faster. With short notice and a high sense of urgency, contact centers made major changes to how they operate, transitioning millions of agents to work remotely, adjusting their training program to onboard new employees from home and adapting to a massive increase in call volume. In the absence of co-workers, mentors or managers nearby to guide employees, the need for simple and effective knowledge management has intensified.