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Simulation Training: The Time is Now

CCNG

MAY 6, 2021

Today I’m going to show you why I’m so confident that simulation training is in your future and how you can approach the process to gain the most benefit for your call center. In today’s call center, agents must train on all products, protocols, compliance, customer service, processes, and application topics.

Call Center 195
Call Center Banking Technology Surveys 195
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Seven Ways to Deliver Leading Digital Customer Service

CCNG

JUNE 21, 2023

Customer service that’s built on a voice-centric call center infrastructure can’t meet current demands. Customers expect seamless service no matter how they connect with your call center. Evolution in the digital age requires integration across every channel and interaction point. This creates a seamless customer journey.

Customer Service 195
Customer Service CCNG Self service Automotive 195
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