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Onshore, offshore, nearshore call centers

Global Response

For example, a company in the US may have an offshore call center in India or the Philippines. Offshore call centers can have some drawbacks, but they can also have a lot of benefits. Offshore call center pros and cons. A virtual (or homeshore) call center allows you to be extremely cost-efficient (i.e.,

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Virtual agent exhibitors at MWC 2018: Nuance. Get started now.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Virtual agent exhibitors at MWC 2018: Nuance. Get started now.