Banking call center professionals Customer Experience Engineering 
TRUSTID
AUGUST 30, 2018
The problem with getting too comfortable with how you identify callers is it can put your customers at risk. While banks know that relying on conventional knowledge-based authentication (KBA) can leave customer accounts vulnerable to social engineering attacks, many continue to take that risk anyway.
TRUSTID
DECEMBER 16, 2018
According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. While some industries such as retail and banking may see more attacks, hospitals and other public agencies are doing everything they can to protect their customers’ confidential information from falling into the wrong hands.
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