Banking Call center experience Sales Service level 
Fonolo
OCTOBER 30, 2018
Generic, sales-heavy marketing campaigns no longer have the same impact they once did. Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. CTI implementation helped their contact center to reduce the average duration of each call, thus ensuring higher productivity of agents.
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