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Incredible Marketing Campaigns to Boost Customer Service

Fonolo

Both TD Bank and WestJet did this so successfully in their respective #TDThanksYou and #OwnersCare campaigns. A recent ad featuring Rainn Wilson depicts the all too common and frustrating experience of waiting on hold for a call center agent while dealing with various automated messages. No Bouncing. Plus so Much More!

Marketing 164
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Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems.